These Terms & Conditions ("Terms") govern your access to and use of the Careli mobile app and the careli.com.au website (together, the "Service"). By creating an account or using the Service, you agree to these Terms. If you do not agree, please do not use the Service.
The Service is provided by Careli, operated by Serour Designs ("Careli", "we", "us" or "our").
Contents
1. Eligibility and accounts
You must be at least 18 years old and authorised to act on behalf of your organisation to create an account. You are responsible for keeping your login details secure and for all activity that occurs under your account. Tell us promptly if you suspect any unauthorised use.
2. The Service
Careli is a care-management tool for NDIS providers, coordinators and support workers. It supports rostering and shifts, clock in/out, participant records, handover notes, incident logging, and compliance reporting. Careli is a software tool only. It does not provide care, clinical, legal or financial advice, and it does not replace your own professional judgement or your obligations under the NDIS or any law.
3. Acceptable use
You agree not to:
- use the Service in breach of any law or any NDIS or privacy obligation;
- enter information you are not authorised or consented to record;
- attempt to access accounts, data or systems you are not permitted to access;
- interfere with, disrupt, reverse engineer or attempt to compromise the security of the Service;
- use the Service to store or transmit malicious code or unlawful content; or
- resell or provide the Service to a third party except as permitted by your subscription.
4. Your data and responsibilities
As between you and us, you and your organisation own the information you enter into Careli ("Customer Data"). You grant us the limited rights needed to host, process and display that information to provide the Service. You are responsible for:
- the accuracy and lawfulness of the Customer Data you enter;
- obtaining any consents required from participants, their representatives and your workers before recording their information; and
- meeting your own compliance, record-keeping and reporting obligations.
Our handling of personal information is described in our Privacy Policy, which forms part of these Terms.
5. Subscriptions and payment
Paid plans are offered on a recurring subscription basis (for example monthly or yearly) at the prices shown on our website, in Australian dollars and inclusive of GST unless stated otherwise. New subscriptions may start with a 14-day free trial. You are not charged during the trial, and unless you cancel before it ends, your paid subscription starts automatically at the end of the trial at the plan's price. You can cancel at any time, including during the trial, to avoid further charges. Subscriptions renew automatically for further periods unless cancelled before the renewal date. Plan limits, such as the number of participants and support workers, apply as described for each plan. We may change prices or plans on reasonable notice, with changes taking effect at your next renewal. Except where required by the Australian Consumer Law or other applicable law, fees already paid are non-refundable.
6. Intellectual property
We and our licensors own all intellectual property rights in the Service, including the app, website, branding and underlying software. These Terms do not transfer any of those rights to you. You may use the Service only as permitted by these Terms and your subscription. The "Careli" name and logo are our trade marks and may not be used without our permission.
7. Availability and support
We aim to keep the Service available and reliable, but it may occasionally be unavailable for maintenance, updates or reasons beyond our control. We provide support through the channels described on our website or in your plan.
8. Disclaimers
The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we do not warrant that the Service will be uninterrupted, error free, or fit for any particular purpose. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law that cannot lawfully be excluded.
9. Limitation of liability
To the maximum extent permitted by law, we are not liable for any indirect, incidental, special or consequential loss, or for any loss of profits, data, or goodwill, arising from your use of the Service. Where our liability cannot be excluded but can be limited, our total liability to you for any claim is limited to the amount you paid us for the Service in the twelve months before the claim arose. Nothing in this clause limits liability that cannot be limited under the Australian Consumer Law.
10. Indemnity
You agree to indemnify us against any claims, losses or costs arising from your breach of these Terms, your misuse of the Service, or the Customer Data you enter, except to the extent caused by us.
11. Suspension and termination
You may cancel your subscription at any time, effective at the end of your current billing period. We may suspend or terminate access if you breach these Terms, fail to pay fees, or use the Service in a way that risks harm or legal liability. On termination, your right to use the Service ends. We will, on request made within a reasonable period, make your Customer Data available for export before deleting it in line with our Privacy Policy and our legal obligations.
12. Governing law
These Terms are governed by the laws of Australia. You and we submit to the non-exclusive jurisdiction of the courts of Australia and the courts entitled to hear appeals from them.
13. Contact
Questions about these Terms can be sent to serourdesigns@gmail.com.